Dreams - Northampton

No problems, ease of shop is good.

Because we were seen straight away. And our needs were met

your assistant Max was helpful but not pushy. gave advise but allowed me to decide

We had researched bedframes and mattresses on the internet before visit. We thought there was no bed frame to view in store from our internet research, but were quickly greeted and taken to the bed frame in store by Shani. Shani explained the mechanism for the ottoman and then guided us to the mattress we had viewed on the internet. She recommended an alternative and suggested we tried both. Ordering was quick and easy with our chosen date of delivery. The offers available meant we also came away with bedding which was needed for our new double bed.

Matt was very professional. he made sure that we tried different mattresses and that we were satisfied with our purchase. Matt took his time and made us feel valued.

Both me and my wife were highly satisfied because of the friendliness and the overall knowledge of the product your sales personnel had. (Very professional)

The two males colleagues who served me were very amicable and knowledgeable. A nice friendly store experience.

Excellent make staff member who help me pick out what I need in your vast range!

Looking for a bed with my fiance for our first home. It was an extremely important purchase for us as we needed a bed to be exactly right. We were helped by both Shani and Charlie from the Northampton store who took the time to get to know us and our needs. We ended up going for the acti gel bed as it was the most comfortable. The price was expensive and this is the only downside, but we couldn't find anything cheaper for the quality. Charlie and Shani gave us the best discount they could through the system (£29). This wasn't very much if I'm honest but nothing down to the team, more to the stingy system not being generous on a Sunday. Both staff members tried their best for us and made us feel welcome. We had coffee and went through the sleep match system. We also walked away with some nice bed cover plan, free protector and a discount on 4 new pillows. I would mention to others, however, that I find the beds highly-priced and would warn them to save up before approaching dreams. If you made your prices more competitive you would see a surge in business. The quality and solid customer service is there, just the price needs to be more accessible.

Staff was very helpful and knowledgeable