Dreams - Aylesbury

We were never told about the non return policy, the bed we ordered was a tight fit and until we got home we found it didn't fit by 10mm, we had to turn to store and select another from your range, was not ideal but had no choice as we were told we would lose our money.

I bought a mattress they man said if it wasn't right I can bring it back to the store next day but no he said sorry we don't do refund we can order u a different mattress then trust to sell me one for over £1000 I don't have that sort off money I spent£400 on a mattress I can't use it's 2 inches smaller than he said and it's only 8inches think not 10 like he's said so I am very unhappy not very good for dreams I will never set foot in a dream store again or buy anything line sorry I am so upset on out off pocket

We were very satisfied - a very professional salesman helped us to choose what we wanted.

I purchased a rolled up mattress, so naturally I had to open the packaging to get a feel for the product - it was not what I expected. As a result of opening the packaging, I cannot return it or get a refund as it is now considered "used". This is ridiculous, I have completely wasted my time and money. Not happy at all!

Arrived ins tore knowing what i wanted, ordered and was charge £207 extra due to the pda system, was not refunded on spot and ended up in the store for over an hour, disgraceful.

Dear Sir , I have a complaint lodged today , I have asked for a copy of your full complaints procedures. I have also asked my complaint to be acknowledged neither has happened. At no point were your companies T&C explained verbally or in writing.I have now bought a bed from a competitor and will never buy a product from your company again and fully intend to take my complaint further. No customer should not be made aware that you don't adear to the consumer credit act giving a 14 day cooling off period and to quote "don't discuss or are not a abliged to disclose this " quoted from your own employee Melissa at 10. 58 am this morning to a paying customer. Cathy Groves

I went into store and purchased a bed and was told i could pick up when i wanted up to the day before the delivery date, i called up two days before to talk about me picking it up the woman on the phone said yes thats fine see you in a little bit, got to the store and waited 10-15 minutes before being seen to, once i got the bed home i noticed that one off the boxes was wrong, phoned the store and explained the person on the other end said we have the correct box now come and get it, the way this was said sounded rude and arrogant as i had hired a van for the pick up and had returned the van, when asking for the manager it was reviled he was a manager at the store i was in shock