Dreams - Aylesbury

Staff member was a bit overbearing - and commented he could give me a better price if I "fluttered my eyelashes at him" ! Very condescending

The sales guy was perhaps a bit too friendly and over the top. Nevertheless he was helpful and it would not put me off returning to the store

This question does not apply, because I was mainly highly satiisfied with service I received

Due to it being bank holiday and very busy there were limited staff. However, those there were extremely helpful and acknowledged everyone. The manager spent a lot of time with me explaining the types and was very caring to my queries. I put satisfied mainly due to cost but would highly recommend due to the staff.

Short of staff

We had very good service from the sales side in the store, we had to change the order based on information from my doctor so had to choose another bed. This was handled well

I can not be totally satisfied at this present time as waiting to be advised of delivery date. Also cannot be satisfied with products until received and tried. Other than that highly satisfied.

Quite a long time for delivery. other than that everything was good

He went through the mattresses showing us a good range, he was very helpful. But, once we began to narrow down and ask about price on our “shortlist”, we said that one of the options was just two expensive (we literally did not have that much in the bank, even if I wanted that mattress!) I felt that the hard sale kicked in. He started to explain that the cost divided across 365 nights a year over 8 years, it’s a bargain. I felt that we had made it very clear that we were in the shop to buy a mattress, returning customers which we had told him, we were serious, we were going to buy. We didn’t need someone trying to get us to buy a more pricey mattress that we couldn’t afford. Just needed the best mattress in our price range. For a moment or two, it felt like he was a pushy salesman.

I was happy with the experience however i would have liked a little more discount on account of starting to think about buying a bed and 3 mattresses from you