Dreams - Aylesbury

Price could have been slightly cheaper, including free delivery and build

Although very helpful, the salesman did not understand fully the budget and did try to sell more than I could afford for a mattress alone.

The salesman never asked about my budget, just went straight to expensive products hoping I’d buy them and he’d receive that level of commission

e-mail address was entered incorrectly so I didnt get a copy of the order on e-mail and had to revisit, my fault to an extent as the assistant did show me the order and details on the screen

The sale prices on line seemed to differ from the in store pricing

Confused with the layout, this is probably due to change stock, other then that we had a good experience, would have helped if more staff were available

Staff member who served me was helpful, possibly too helpful, assuming he immediately knew what we wanted. He then assumed that I was the decision maker and my husband would be paying. A rather out of date assumption. He did seem to have good knowledge of the products but at no time gave us the option to look around for ourselves. He seemed rather too keen to get my son to watch TV, assuming he was bored and asking if I wanted tea or coffee then telling me to mention this in my review. Staff need to be aware that every shopper is different and therefore likes to shop in a different way.

The invoice you sent me is for £163,000000.00 a little excessive for a single bed. I think you should fix your software

No comment

over all a good shopping experience I rated the sales person was very helpful, and made the purchase i needed .