Dreams - Waterlooville

good service and attention to what i required

The staff member was friendly and efficient, help with the product that was suited for me, also explained all the variations of products available

I had tried five other stores including Dreams at Burfields Road and was very disappointed in all the so called customer advisors attitudes that day. I had just about given up and tried one last time in Dreams Waterlooville and have to say Shaun was excellent, his product knowledge, demonstration and politeness got you the sale 10/10

The person who saw us when we entered the shop removed her mask and replaced it with a face shield when I told her I was deaf. She was very attentive and showed us a variety of items to suit our budget.

Good automatic ‘bed preference’ test, well explained by staff member; then guided through potentially appropriate beds, different aspects/types well explained. Nice balance of guidance with not feeling rushed. After agreeing to buy bed, was told about forthcoming deal and staff ensured we got the deal even though buying in advance. Given coffee!

Both Kat and Josh were extremely helpful, knowledgable and polite. Both are a credit to your company

On entering the store we were greeted by a friendly smile, her name was Jaz. She listened to our needs and the reason that we had made the visit. I had gone in with one idea and as she had listened she made a recommendation to try the mattress first and then based on the result then go onto purchase the bed frame if needed. Our needs were not available as standard and she made various enquiries to assist with our purchase. Or she reached out to the development guy to understand of the super king size separate adjustable bed frames would be available. We left the store with no purchase and she followed up on the Tuesday with her findings and then again on the Thursday. We then went back in on the sunday to place the order. Outstanding service, very impressed.

We had been else where to buy a mattress but was not happy with the customer service and feel of the place but in your store was completly different the chap Sean was really nice not pushy at all but explained everything we should know really nice and we have bought at dreams before

The assistant Del was very helpful and took his time with us to ensure we were satisfied with our purchase

From the moment we stepped into the store we felt that we were helped every step of the way. We tried having on a go on the bed that assessed the type of mattress we needed, very interesting and quite a help with helping us to choose the mattress. The Dreams Colleague was so very helpful without being pushy or in your face, he stepped back and gave us plenty of time to make what we feel is an important decision although the benefit of his knowledge was of great importance. Shaun was extremely professional and even makes a pretty good cup of tea. We went away and a good talk about what we'd seen and then decided to go back and place our order which will be delivered very soon. Many thanks go to Shaun and we wouldn't hesitate to recommend Dreams to our family and friends for their bed and mattress needs.