Dreams - Orpington Springvale

product knowledge and helpfulness of assistant

friendly staff, no pressure sales. advice was given when needed

Our customer service advisor was great

I purchased a replacement memory foam mattress for my daughter's day bed, but when I got it home I discovered that it was not as thick or supportive as her current one. Luckily the store was open until 5pm on a Sunday, so I returned it immediately and Jas, the assistant, was really helpful in helping to measure and compare the alternative. The mattress was exchanged without fuss and the new one is an identical thickness to the original.

Help was on hand as soon as we entered the store. As we couldn’t find the item on show the sales man got it up in the screen for us straight away. Let us think it over and assisted us with our order and a delivery date suitable for us. Very polite and efficient

The colleague was amazing she listened to everything that i needed and wanted. Helped me find the perfect mattress. And when ordering it was quick and easy no stress atall.

Anthony was helful but not pushy. He asked questios which helped us to make a decision. We were given plenty of time on our own to test and discuss the different beds and mattresses and he was available when we saught advice. Overall a good experience.

We were assisted by Jas - she was very knowledgable about the beds and helped us make our choice but not in a pushy way - which we appreciated

Friendly staff who offered us a hot drink. Knowledgeable.

Our store assistant was very informative and helpful. The mattress is quality too.