Dreams - Orpington Springvale

Upon arrival we were greeted by the door and immediately asked if we would like a drink by Marian. We new what we were looking for and had a rough price in mind. After looking at all the beds we knew what we wanted and then Marian reminded us we would also need a mattress to match our new super king bed (we currently only have a double) and then we were out of budget. My partner and I were indecisive and couldn’t agree on a mattress after trialing nearly every one in store. Marian offered us a go on the machine that finds a match to both of our bodies but unfortunately I’m pregnant so we were unable to do this. When sitting down and ordering there was a little table and chair with a colouring pad and crayons which my 2 year old happily played with whilst we sorted our figures. Very good experience, thank you!

My mother was in a wheelchair and the assistant moved several beds to allow access to the beds . She was able to transfer to the beds without a lot of hassle.

The lady, Jas, fully understood my specific requirements and made me feel comfortable and relaxed. I found the optimum bed for my requirements at a price I felt was good. The bed selection service was helpful, and having been given plenty of time in which to try the beds,I felt confident that I have purchased the correct bed. The paperwork was completed quickly and efficiently and delivery organised. I also bought a new pillow which has proven to be excellent and the mattress protector too. I would certainly recommend Dreams at Orpington to my family and friends.

Tee gave us great service, giving advice when we asked and left us to test mattresses alone. No pressured sales and was fantastic with our 18 month old as well. Made the whole experience enjoyable and easy.

The Sales Assistant was very helpful and knowledgeable.

Marion was an excellent sales person very knowledgable and helpful.

we walked in to the store and had time to look around as all staff members were busy. The only thing I would say is we were not greeted, we had to ask for help. Once we did the service was very good from the sales lady

Sales assistant Jas was very helpful and spent time with us advising which products were on offer and suitable to my sons needs.

Great salesman (Tee). Polite and knowledgeable. Looking forward to our new mattress being delivered

Geoff at Dreams, Redditch was very welcoming but not intrusive while I was looking around. He gave me time to browse then helped me to choose the right base and mattress using the Sleepmatch bed. He also tried me with a Therapur pillow when I said about neck ache in the mornings with my current pillows. Such excellent reductions in the sale that I decided to buy straight away - even though I only went in to look! Geoff looked after me well, I had a coffee and he took me through the order and delivery process. I was very impressed with the whole process and also with a Saturday delivery being available. Very few big stores do that so that was a bonus!