Dreams - Orpington Springvale

We received a very warm welcome from Marian who took the time to understand exactly what we wanted. The store was busy and she was understandably balancing her time with us. She introduced us to James (Store manager) who finalised our order. All staff in the shop were very polite, pleasant, friendly and a credit to the store.

We had 2 people serve us because first one which was the manager was called away but both were very knowledgeable and helped us a great deal and we left feeling very satisfied .

Tony, the assistant who helped us out was really friendly without being too over the top and allowed us space whilst still giving us all the information we needed.

The reasons for my high scores is solely down to the person I dealt with, his name was James. I visited the Orpington store and he said he was helping out as he was usually based in Canterbury, I think his name badge said he was a store manager. If it had not been for his honest approach and knowledge of the mattresses I would have probably gone back to John Lewis. James was highly professional, very personable and his knowledge and passion was outstanding . James is a real credit to the ‘brand’ and I really hope this feedback is given to him in some way as he generally just wanted to help and advise the best he could. I would personally say he is ‘outstanding’. I’ve worked in sales my whole career and to find someone with his passion is very rare. This guy really does deserve some form of recognition, he’s a real gem!

There were lots of mattresses to choose from and it was all a bit overwhelming but I told the sales assistant the mattress I had had before which I liked and although that one has now been discontinued he recommended the closest alternative which I loved

overall fast effecient and friendly

The professional mannerism and ease of communication with the staff member who assisted us. We felt the service provided was highly satisfactory .

Tee and James were really helpful, friendly and knowledgeable

We had personal assistance from the manager James who helped us with selecting the right mattress. He gave us good specialist advice about how a mattress should support your neck, back and knees which was very helpful when making our selection.

Tony was very helpful, and gave us time to view products and think etc. Then he gave us the help we needed.