Dreams - Orpington Springvale

From walking through the door being greeted with a smile and a happy voice We needed somebody that understood the needs of what we were purchasing and Marian was that person very friendly and knowledgeable and took her time asking the tight questions I. The right way and was great with our little girl to. We tried serval different mattresses after using the sleep pro and Marian knew what mattresses to go to and advise us on I have sleep problems though pain and a lot of discomfort and she took the time to understand and recommend the right products A absolute pleasure to deal with and not in any way shape or form pushy on sales which is a big no no with me. The store was lovely and clean and the other sales advisors where very polite and helpful to

Found the assistant extremely helpful, especially with my mum who has dementia. Nothing was too much trouble. We weren’t rushed so had time to think and try out chosen beds.

Store manager very knowledgeable and helpful

The assistant (Marian) was very good at taking us through the various products that where suitable for us after we had used the computer assessment system in the store. She took time to listen to us and understand our requirements and guided us accordingly.

We were allowed a few minutes to browse before being approached. After confirming our needs we were given the opportunity to try the bed simulator. Anthony (sales rep)was attentive to our needs. He gave us his honest opinion and was a great help in picking what was to become our purchase. He showed all the options, some of which we purchased. The recycling of mattresses was of great interest hence us taking up that option. The mattress was within budget too. A great visit.

We were made welcome, not under pressure to purchase.

We ordered a Francis Ottoman Bed Frame 30/11/19 tried doing it online had problems so went into store the next day but missed out on Silentnight Pillows as it ended the day ( at midnight ) we tried doing order online. We said we would return over Christmas to order Mattress which we did today. Sadly Pillows were available but not on this Silentnight Mattress offer. Both occasions Staff were so helpful and knowledgeable. Would highly recommend this branch to all friends and family and anyone else. Looking forward to 27/01/20 for our combined delivery and good nights sleep. Thank you Dreams of Orpington. Mrs J Dennard.

I dealt with the Manager and his knowledge on all products was outstanding. Every question was answered. He needs to be congratulated on his expertise

I was very wary about buying another mattress as this would be the second mattress in 9mths (purchased from a different bed supplier who I would not recommend). Tony at dreams was amazing he was very knowledgeable, patient and listened to our needs. He did not rush us into a sale. Much better experience than we had 9mths ago

All of our expectations were met. We were due to visit other suppliers but made purchase based on our visit to the Sidcup store