Dreams - Orpington Springvale

From the moment we entered the shop we were warmly received by Jasbir. Her thoughtfulness was comprehensive and she was extremely helpful. We were thoroughly informed. The bed was delivered in time and the men who delivered it were extremely helpful.

was approached by a colleague (marian) who could see we were in need of assistance. She directed us to the computerized bed that analysed our needs. She offered us a drink while on the bed. Once results produced she supplied us with personal pillows and showed various beds that met our needs. Early in this process we made her aware of our rough budget which she took into account. She then left us to retry the beds at our leisure without applying any undue sales pressure. A very pleasant retail experience.

my requirement was unusual in that I was purchasing mattresses for a guest house therefore my own preferences of hardness/softness did not matter. The colleague explained the different type of mattress construction and answered well my questions on durability

Knowledge of products and how they are made.

Tony was brilliant from the moment I walked in, nothing was too much trouble and we left having found everything we needed

Anthony who assisted us was the second person to approach me and my family, he was very polite and very helpful. While I was taking the sleep match test we were offered tea or coffee which also helped my experience. This was a nice touch and also helped my decision on the purchase. If this was not for Anthony taking the time and effort I would of looked at other options from other retailers. I therefore have given top score although a bit low on price but as I was happy with the service provided I felt it was the right option. Credit has to be given to Anthony on this occasion as without him I am not sure would have completed the purchase. Well done Anthony and if I see you in the pub will gladly buy you a beer or 2

We were approached by Tony as we entered the store and asked if we needed any assistance. He told us where the product we were looking for was and to browse at our leisure and if we needed any more assistance to give him a shout. Once we had a rough idea of what we wanted we called him over and he went through all the features of the product. We then sorted the paperwork out which he lead us through without any problems. We shall definitely return to the shop due to his professionalism

Staff at Orpington Branch knew what we were looking for, were very helpful and knew exactly what we wanted.

Staff were welcoming, friendly and knowledgeable. Lovely atmosphere in the shop amongst the staff. Whilst the lady who served us advised us about products she was not pushy at all.

We were given a warm greeting on entering the store, staff were very helpful, not pushy and made some very good recommendations. Jas put us on the new 'sleep match' technology to help us find the correct mattress. This was very useful as it assisted in helping us make the right decision plus it cut down the time of us trying out many different mattresses. We were also offered tea and coffee and told to take as much time as we needed. We did have a budget and Jas was helpful in finding us a bedframe we liked that was within the budget and met all our requirements. Jas also gave us a detailed explanation about delivery and the next steps.