Dreams - Orpington Springvale

I came away from the store feeling that I may not have made a right choice because the experience was not what I had wanted. The sales rep I felt was not really in the mood to serve me. He seemed like he was tired and just wanted the sale. He asked me my budget and he showed me one or two beds. He never explained about mattresses or bed frames, I had to ask about the differences. He never invited me to look at a brochure or at options. I felt he was cold and I felt intimidated. There was a couple being served by another of his colleagues, I observed they had brilliant customer service in comparison to mine. If possible I want to cancel.

After the placing my order and agreeing the delivery date, I received a call that my delivery cannot be made on time and will be postponed for another 8 days. Not a premium service for the premium price which I paid for the premium product.

I'm unsure why I have been posed this question, clearly your site is not functioning very well. We had a great experience shopping at your Orpington branch. After many visits, we finally sat down with Marion to make our purchase. The only issues we had, was the fact that breakfast in bed unfortunately was not an option. Pillows and tea were offered, which was quite nice.

The assistant was knowledgeable and helped us as we required. We could choose our desired bed easily.

N/A. I said I was satisfied.

Because the one of the items was advised as not available after we had placed and paid for the order

I was very very satisfied with my visit

I was disgusted with the customer service I received. I went to the store to return two pillows which had, in my opinion, fallen far below the standard I expect of such an expensive product. I was treated poorly and told that pillows were like underwear and I should not expect to be able to return them. After pointing out that the items were faulty and I had returned to exchange them (with receipt and within a few months of purchase!) I was then told that it would cause them a stock problem to replace them and that I should have brought them back within a few weeks so that way they could have put the used and faulty pillows back on the shelf for sale!!! I was disgusted with this!! I asked both members of staff if this actually happened and they assured me that it did! As after all, 'people use pillow cases don't they'. After the male member of staff sent several text messages to his manager, I finally walked away having had to pay another £69 on top of the £100 already paid to upgrade to a pair of Tempur pillows. I simply didn't trust that I wouldn't get a used pair!! I am disgusted and will be taking this up with Watchdog. I wait to hear from you. J.Robinson.