Dreams - Orpington Springvale

Staff well trained, good quality products.

Because we couldn't get the bed we originally wanted in the size we wanted

Staff great, store looks a bit plan and "factory like"

No reason staff were very helpful but to put highly satisfied requires very special service in my view

The display beds were a little dirty, not uncared for but you could see that they have been touched and laid on a million times. My Assistant Jas was lovely and very helpful but the other person looked like he just fell out of bed and as if he needed another 10 coffees to be functional. Although I got some discount on my purchase with stores like Dreams you can never be sure weather there won't be a much better deal the minute you walk out of the door. I general I was satisfied and would come back...if the product lives up to it's expectations ;)

Never rate highly satisfied

I was told there was a delivery charge but I had read on the website that there was free delivery. When I questioned this I was told that free delivery was only to the property and not to the location within the property which we were happy with. I feel that I should have been informed of this before being charged for delivery and thereby given the choice.

I needed to buy a whole bedroom suit, I had visited dreams as my first choice. I found your colleague very helpful in finding what I needed. I asked for a quote and visited other places that day. The next day I returned to dreams as I wanted to go ahead and again he was very helpful. I set up finance and walked away a happy customer. I am looking forward to receiving my bedroom suit and would definitely recommend dreams to my friends and family.

Would've liked my item delivered quicker, feel two weeks is a long time to wait for an item that you must have in bulk especially as you are currently advertising an Easter sale. Feel £40 is a lot of money to dispose of my old bed. The store is a bit small, expected a bigger choice of mattress as my previous experience in your old store just up the road. Staff were friendly & helpful without being pushy which was pleasing.

We visited couple of dreams showrooms in Tottenham court road and west Thurrocks, the sales man behaved rudely but with lack of any other options, we visited Orpington and ordered from there. If the bed we liked was available else where, I would have ordered from there.