Dreams - Orpington Springvale

Didn't get given bed sprung option, by chance we remembered the option a few days later as we once saw it in the online Dreams shop, not an issue, just was not offered it.

The store assistant greeted me with a lovely welcome, which other stores didn't it made me what to ask all the questions that I needed to be answered and get the bed I needed . He didn't hurry me or false me into any sales but because of him I did end up with the bed I wanted with the mattress that suited my needs

I WANT SUPERKING BUT YOU DONT HAVE STOCK, I NEED TO BUY KING.

Satisfied with the product and availability of stock / speed of delivery. Disappointed that we had to pay for delivery as mattresses are bulky items so the only option was for Dreams to deliver. I would prefer if the cost of delivery was either advertised clearer in store or just included in your product costs.

I was almost left alone too much and didn't feel the staff gave me any guidance towards the mattress for me - I would have liked more explanations about the difference between the beds...

Services can always be improved on so satisfied is a good response. Robert at the Sevenoaks Way branch was knowledgeable and extremely helpful, he dealt with my requirements quickly and got a sale due to that. Thank You Robert

DELIVERY TIME WAS VERY LONG WHEN COMPETITORS LOCALLY DELIVER TEMPUR MATTRESSES A LOT QUICKER DRIVER WAS SUPPOSED TO CALL ME ON THE DAY AND DIDN'T , I HAD TO CALL UP MYSELF TO GET A 2 HOUR TIMESLOT AND WAS ON HOLD FOR 20 MINUTES WHEN DELIVERED - THEY DIDN'T UNWRAP THE MATTRESS, JUST PLONKED IT ON MY BED

Very affable , knowledgeable , helpful staff , about whom I have no complaints . The totally unnecessary store ` music ` was both miserable and depressing . If music ! must be played , please could it be something light and cheery , ( easy-listening, perhaps ) , rather than the suicidal dirges that people try to tolerate merely to leave the store with what they want . Thank you for asking .

wanted a mattress but very expensive so will get elsewhere

There was only one sales assistant on the shop floor so I had to wait a while to place my order as he was already placing a big order for another couple.