Dreams - Orpington Springvale

Tony the assistant was friendly and knowledgeable and there was no pressure

i was very satisfied with my visit but there is allways a way to make things even better ! we nearley did not go in to the shop as from the outside it looked so dark we thought it was closed. but inside it was fine.

The store staff were friendly but the assistant who helped us did not appear to know how to work your computer system and did not know much about the product. We previously visited to look at products and were helped by a very knowledgeable assistant, which is why we chose your product. Had this visit been our first visit we would not have purchased from you.

We dislike being approached by all the staff in the store in turn pushing help, unsought information, drinks etc and would prefer to browse in peace.

Staff helpful plus young girl very helpful

Everything was fine in the shop. However, bed wasn't delivered on Monday as agreed and my wife ended up taking unnecessary time off. We haven't been given an explanation and now my daughter won't be getting a new bed for Christmas, much to our disappointment.

Would've preferrred the product to be in stock but it wasn't so I could've just ordered online

Due to lack of staff on duty, we had to wait for a considerable amount of time whilst sales assistant was dealing with another customer. Would expect more than one member of staff to be on site.

Even though the staff member helping me was very helpful and knowledgable he was very busy so couldn't give me his full attention.

I found that dreams only sold divans with upholstered headboards, which in my opinion looked very cheap and poorly made for the price. It reminded me of travellodge in beds and was not the style i was after. BUT, the woman who served me understood I was looking for something more unique such as an upholstered bedframe for my room and presented a bed she found at her computer which ultimatley I went with. Ideally- I would have liked to see it in store first