Dreams - Orpington Springvale

Could have been given more time to look around but overall was satisfied

We knew what we wanted so were very quick

Mattress prices are high and add ons (assembly, recycling etc.) really push the price up.

The store did not sell double single bed fitted sheets or mattress protectors. I was advised to try another company for those. Really the store should be able to sell you everything for the bed you are buying with them. After all it is a bedding shop. It seems mad that you can't buy the accessories at the store you are buying the bed from. It could have meant losing a sale as there is another bedding shop nextdoor and they had the right size mattress protector, which I bought from them. You lost an added sale. I have purchased the fitted sheets online, another missed sale.

There was not a wide range of headboards to choose from.

I just felt the service I had was satisfactory

There was only one shop assistant we wanted to buy a bed and he was serving someone we waited at least 20mins for him in that time he never once apologised for the wait and when he was finished with other customer he didn't ask us if we wanted help we had to approach him. We told him what bed we like and it seemed like he wasn't interested he didn't explain it came in other colours which we soon found out so had to restart order We were very happy with bed chosen and eventually with the colour can't wait for t to be delivered but service seriously needs a lot of improving felt like we had to jump through hoops to get what we wanted and were paying for

No one is perfect ... For me the prices were higher than expected, but that just might be my perception of how much matresses cost. Given there are beds with TVs in the store, these could be set up to entertain kids while adults are shopping. Was very nice to be offered a drink but this then became awkward to manage when wandering around trying the different beds.

Customers assistant knew her brands well, after spending nearly £2,500 on a divan, headboard & mattress I thought maybe an offer of some pillows at a reduced price could have been included

Purely because of this child. None of the sales staff said anything to the parents as these days, you don't know what reaction you will get. I understand that but the kid really did spoil the experience. He literally jumped behind me on the pillow when I was laying on the bed!