Dreams - Orpington Springvale

The service in store was fine but I feel very disappointed in the delivery service I received today which has put me off shopping at Dreams again.

The service in store was fine but I feel very disappointed in the delivery service I received today which has put me off shopping at Dreams again.

The service in store was fine but I feel very disappointed in the delivery service I received today which has put me off shopping at Dreams again.

I was very satisfied with the service I received.

I was very satisfied with the service I received.

I was very satisfied with the service I received.

I was very satisfied with the service I received.

The customer service was good but not happy the pillow i wanted was not in stock in the shop so have to wait for delivery which can be up to 7days

When we first walked in to store there were 4 members of staff sitting behind desks, chatting. Soon there was just the lady who helped us and she had to cope with several sets of customers on her own (naughty of company and, maybe a little unsafe...female on own?) Her guidance was BRILLIANT and she was not at all,'pushy'. We were shown a few mattresses and left alone to sample, with her nearby if needed (serving other customers) She gave us pillows to try too. When we had decided, we proceeded to purchase our mattress and as we could take it with us, she helped my Husband carry it through the store (I am disabled) This really was such a help and we cannot praise her enough for doing this. The reason we have not put Highly Satisfied is because, we felt the only staff member, left on her own until 8pm, was stretched between customers (others did buy on the eve too) and we feel Dreams could be putting the female employee at risk, evenings dark and she was completely on own. Bravo to her, for being polite, courteous and helpful above and beyond what we feel others may be.

When we first walked in to store there were 4 members of staff sitting behind desks, chatting. Soon there was just the lady who helped us and she had to cope with several sets of customers on her own (naughty of company and, maybe a little unsafe...female on own?) Her guidance was BRILLIANT and she was not at all,'pushy'. We were shown a few mattresses and left alone to sample, with her nearby if needed (serving other customers) She gave us pillows to try too. When we had decided, we proceeded to purchase our mattress and as we could take it with us, she helped my Husband carry it through the store (I am disabled) This really was such a help and we cannot praise her enough for doing this. The reason we have not put Highly Satisfied is because, we felt the only staff member, left on her own until 8pm, was stretched between customers (others did buy on the eve too) and we feel Dreams could be putting the female employee at risk, evenings dark and she was completely on own. Bravo to her, for being polite, courteous and helpful above and beyond what we feel others may be.