Dreams - Orpington Springvale

From the moment we entered the store, we was greeted straight away and the lady was very helpful and knowledgeable, she showed us the mattresses we were interested and left us to decide, there was no pressure. Overall a pleasant experience and would definitely go back to Dreams again.

customer service & choice

Extremely happy with purchase. Assistant was brilliant and made sure we bought the right product for us. Didn't feel like a sales pitch but like he genuinely cared about us making the right choice

We were helped with every aspect of our purchase by Tony the assistant

Good experience, good staff, good product

Went to Dreams few weeks previously couldnt order as we didnt have specific date Tony wrote all details down my Dad is in a wheelchair but was treated with respect ie Tony spoke to my Dad not to me which usually happens when out with someone in wheelchair! Went back on 26th March the bed had reduced further was seen by Robert extremely helpful and friendly as Dad in wheelchair Robert brought purchases out to car for us very impressed with service.

We had very demanding needs. We wanted a good quality divan kingsize bed, that would get up our height restricted stair case, as we have a loft extension and getting a normal kingsize divan up the stairs was not possible. We were shown a divan that would fit our specification and were able to leave the store, mock up a frame the size of each piece of the divan and see how that got up the stairs. We had success and telephoned the assistant who had been VERY helpful with our tight and demanding needs and ordered the bed. The bed is good quality and we are delighted. I returned to the shop to personally that Jas (the sales assistant), but she was not there.

I would expect the goods on sale to be readily available within a 10-14 day period

The lady who served me was excellent and knowledgeable. I was a bit surprised at the prices but I haven't bought a bed for a long time. Nothing was wrong, just allowing room for error as I haven't had the bed yet

I have already sent an email to to your complaint department