Dreams - Orpington Springvale

1668 ratings
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Location

Spring Vale Retail Park, Sevenoaks Way,
Orpington, EN BR5 3SG

Matthew R

By Matthew R | 12/3/2016

Dan welcomed us into the store and talked us through our options. He offered advice when needed and also left us alone to make our own decisions without putting any pressure on. He found a pillow similar to what we are use to, to help us compare our current comfort. Although unfamiliar with the store, he spent time trying to find relevant swatches to help us make our colour choice. He was friendly and knowledgeable and had superb customer service, offering us a cup of tea and coffee at several points during our visit. I would highly recommend that any friend or family member went to see Dan next time they wanted a bed or mattress.

LH

By LH | 11/27/2016

James was an extremely friendly and helpful member of staff who helped us with our purchase. We were looking for a super king zip and link bed. It was disappointing that there were none available to view in store (or any store). However James had a very good knowledge of the products available and showed us all the options we could try in store (and made us tea!). In the end we spent 2 hours in the store with him - this was a positive for us as we left confident and happy we had made the right purchase - considering we couldn't actually view the zip and link beds. It's a shame, for you, that today was James' last day in the store!

Dublingirl

By Dublingirl | 11/27/2016

A very straightforward and successful process.

Jackie B

By Jackie B | 11/26/2016

THe right amount of assistance was available. The assistant was available but not pushy. There were a wide range of products at varied prices.

Steve

By Steve | 11/22/2016

I had done my research on line before Hand , so I new what I wanted . I just needed to try a few mattresses , the store person was on her own with a few customers in the store , but she showed us exactly what we wanted to see and where to find it. The store rep. Was Jas. Thanks.

Alan R

By Alan R | 11/18/2016

Customer care was excellent

Jackie P

By Jackie P | 11/14/2016

Visited branch on 11/11/16 with my son who I was looking to buy a new bed for, a lady called Jas talked us through the best options /prices for divans,went back today to place order again another very helpful lady named Emma went through my purchase explained everything in detail didn't feel rushed both of them gave excellent service

tracey.C

By tracey.C | 11/13/2016

The man who served us was very good. Helpful and iscussed lots of possibilities with us.

Hayley L

By Hayley L | 11/13/2016

Sale assistance was helpful. Order placed quickly with a quick delivery date. Delivery man very professional

Tracy R.

By Tracy R. | 11/12/2016

I found the whole experience very enjoyable and efficient mainly because of the Dreams sales assistant Emma