Dreams - Farnborough

Did research online before store visit so had narrowed product search to make and models so only had to view and test products which made purchase simple and easy without online research store visit would not have been so enjoyable

Staff were there straight away ready to help and very friendly

Although the sales people were very busy we were shown the range of mattresses we wanted quickly and efficiently while being given the time to thoroughly try them out and satisfy ourselves we were making the right choice.

Rylan was very helpful in showing your products and we did a test on on the mattress support bed

Jason later knew store manager was amazing ! How lucky were we he was just available. Brilliant customer service and understood what we were after immediately didn’t try to oversell and just pitched it right Thank you !

Karen @ Farnborough branch very nice friendly person I will keep returning to

The lady who served us was brilliant x she wasn’t pushy like normal sales assistants x she was just very helpful when we needed to ask advise

my husband and i visited the store in farnborough last saturday. when we entered the store we were greeted by rylan, i said that we were looking for a new mattress and he offered to use the mattress that works out the best mattress for you. having explained my hip issues, we were informed that a soft/medium mattress would be best and we had a list to work through of mattresses that we could try. we had a lovely coffee also. we found a mattress, 2 free pillows, and mattress protector. rylan was such a help and spent the whole time with us while we were there, nothing was to much trouble. he is a credit to the store. was lovely to have this service from someone who obviously enjoys his role in the store. personal service was excellent.

The assistant was very helpful and found us a mattress to meet our needs

Overall it was the outstanding assistance provided by Rylan. He listened to our needs, offered suggestions and allowed us the time to try different options. At no time did he pressurise us into a sale, even leaving us for time for my husband and I to discuss the avaliable options. On testing different mattresses, he suggested pillows which were suitable to our sleeping patterns and temperatures. All of which achieved a successful sale and positive experience.