Dreams - Llantrisant

Friendly and efficient customer service

Christopher served us in the talbot Green store and was amazing from start to finish! The machine that determines which mattress suits you best was amazing and he even looked after our baby for us while we tried it out! He informed us of all the options and was so friendly and helpful, and very funny. His knowledge of the products was amazing. He was very honest when answering our questions and we would actually look for him to serve us when visiting store again!

Excellent service , knowledge & personable staff - Mike & Chris

The lady I met in the shop went out of her way to see to that I was satisfied with my purchase and a free gift of pillows went down a trea6

Explained range of products available that suited our needs

The new technology used to decide which type of mattress I required was brilliant, and I could have fallen asleep on the bed. The staff were friendly and helpful.

Upon arrival within the store, we were left alone for a while to ponder over the various products offered in-store. In particular, we were out to purchase a mattress (double) of which we were allowed sufficient time to pursue the various items available to us. Once we were ready a member of staff was on hand in order to support us with any questions or concerns that we may have had. We were allowed to try out some of the well known brands that were of our own choosing and both felt that although there were more expensive items along with others not so expensive, we were not pressurised into any sale. Left to our own decisions, we then listened to the full details of the item we were about to purchase. In addition we were allowed to try each item to ensure were making the correct purchase.

Superb level of assistance from staff member, excellent knowledge and attention to detail, delivery time better than expected

As we entered the store we were not pestered by the sales staff and allowed to browse at will. When we did engage with the staff we were very well advised on our needs even undertaking a sleep diagnosis on the electronic body bed. After being advised on our needs as a couple we were shown mattresses that were suitable for both of us different to the ones we had previously looked at and given plenty of time to lay on each to assess its comfort. The staff were very friendly offering us coffee and friendly chat, and did not act like sales agents at all which was so refreshing.

I found shopping at Dream's was a pleasure, the staff were very helpful and friendly. I have shopped at Dream's in the past, but I have not been made to feel so valued in the past. The staff were truly a Dream!!