Dreams - Llantrisant

I was completely satisfied with the experience I had at dreams.

Very happy with the help from the staff showing me different items that were on sale and the quality of each product. Very pleasant young girl and very helpful

Because that would mean you were perfect and you would have no room for improvement

The shopping experience was good. The delivery and mattress removal service charges weren't mentioned until payment. Personally I think they should be complimentary, particularly delivery which isn't really optional. Couldn't give a higher score since we haven't received the product yet. the service could be amazing but ultimately the product has to deliver.

The salesperson continually tried adding features which was pushing me way above the price I'd anticipated paying. She tried to justify that it was 9 months free credit, when in reality I'll need to pay back within 8 months which means that the price per month had ended up more than expected

Would have liked the bed to have been slightly cheaper than it was

Assistant was a little confused at times

Only one person working in store, little stock to view.

When a sales person offers me free delivery with the suggestion that they are throwing it in for no cost as a favour and I'm offered a mattress marked up at one price, for a lesser price plus free delivery, it concerns me that if I were to have spoken to another assistant I may not have been offered that and there is a feeling that the products are over priced if they can "knock off £50". Also, and this is entirely my own personal issue, but whilst shopping that day I had my 16 year old severely autistic son with me; the sales assistants unease was clear and despite my son's very loud and very bizarre behaviour the assistant did not acknowledge him at all, in fact her effort to keep her eyes averted was a feat of endurance. Towards the end of the sale I felt her manner had become quite rude and that she were ignoring his presence as one would a large spot on someones face.

Just went in to look at beds & bought one. No reason really. Staff were friendly, polite & even offered drinks, which was a nice touch.