Dreams - Llantrisant

Ann Marie at the store in Talbot Green was very helpful, offered tea and coffee made us feel welcome the whole duration :)

staff very friendly and understanding. I recently lost my husband and find it difficult to shop and take things in. I was offered a cup of tea and there was no sales pressure it was a very comfortable experience and a pleasure to use the store.

The store assistants could not do enough for us. We explained we are in the middle of renovating and were worried about delivery dates. They put our mind at rest and said out estimated finish date would fit in fine with delivery of items purchased. We were offered tea while we talked and went through the complete order

Lovely friendly staff and very helpful

Annmarie served us but her colleague was equally helpful. I told them my budget and Annmarie showed us the relevant items and the best value. Neither salesperson was pushy about getting us to buy a more expensive bed as I thought they would but showed me the higher priced ones as I was interested. It was a very pleasant experience. I was offered a hot drink and everything was explained explicitly. I will definitely recommend this shop again

Chris was very helpful and knowledgeable

Very shortly after entering the store we were approached in a friendly but courteous manner by Rebecca who then spent time understanding our needs, patient with us when changing our minds, and discussing with us our various options, pros/cons pricing in a very knowledgeable way. The whole process to purchase was an enjoyable experience and we were very satisfied with the price and quality of items we bought.

Chris was very helpful with my order and didn't make us feel pressurized to make a purchase while he was helping us, he was very knowledgeable about the products and helped us pick out what was best for us. The only slight issue we had was a slight mistake with the order where the incorrect item was added to our order, but this was quickly rectified and the correct item added in it's place, the only thing we were not happy with is the length of time it takes the refund to process, we would have liked the money back straight away, but this was completely out of Chris' control so it's not his fault at all.

I was assisted in my choice of products by Amy & Lynne - who both understood the products and my needs. (They were that good that they talked me into buying pillows / covers and upgrading the product...) I appreciate good staff / customer care that give good knowledge and are courteous at the same time.

Sales adviser understood what I was looking for and explained the details well. Placing my order was painless and I was able to pick a delivery date that suited me.