Dreams - Dunfermline

Spacious clean store with lots of products to see and test. Friendly helpful staff, knowledgeable and felt like they provided advice as opposed to the hard sell. Gave us space to try out each mattress and at the end to gather our thoughts. It felt like a service taylored to our needs. We were there with our 15 month old son who adored running round the store and Sean even watched over him and wandered with him whilst we had the time to find the perfect mattress. He left all smiles and with a new calculator that he acquired somewhere along the way !

Loved being able to go on the test bed meant it didn’t take long to choose a bed suitable for ourselves

After we walked into the store, we were approached by a very friendly and helpful member of staff. He very soon established what we were after and helped us fantastically well with our needs. First the sleepmatch machine and subsequently the trying out of all the mattresses. He was extremely patient and had a smile all the time. He was quite confident and knowledgeable about the products, even though he had only started working in the store 2 weeks before, which we found out later, after we had made our purchases. He even brought some lovely beds to our attention, which we had intended being elsewhere, but ended up buying in the store as well. Overall a very pleasant and satisfying experience.

Our sales assistant was called Gus. He was so friendly and welcoming we had so much fun choosing our base and mattress. I never thought buying a bed would be so much fun. We literally laughed so much my jaw ached. Gus was so patient with us whilst we tried out the different beds and then with myself whilst I decided on the colour of the base. We had our 3 children with us and Gus was so engaging with them and patient with them it made myself and my husband more relaxed. Whilst we were trying out mattresses my 18 month old was becoming restless, my 5 Yr old wanted to jump all over the beds and my 8 Yr old wanted to buy the "father Christmas" bed (sleigh bed) and Gus took the time to talk to all 3 of our children whilst we tried the mattresses. I couldn't of asked for a more professional, funny and engaging sales man. I would definitely go back the Dreams in Dunfermline for another bed as their service was outstanding. Gus even offered us a cup of tea, I felt so spoilt! Thank you so much Gus.

Great assistance from the start. Was put on the machine to find best mattress and shown the mattresses to suit our needs and within our price range. Could not fault customer service.

was offered refreshments. Sean was very pleasant and helpful while I was in the shop and everything was explained very well while ordering my bed. I would go back and recommend to my friends

Entered store to find item out of stock and discontinued staff offered to phone around and find store with possible stock

Really friendly service, good knowledge when told what we were looking for. In and out in 20 mins, no fuss.

I was shopping with my teenage son for a new bed for him, Sean was extremely helpful to my sons needs as a growing boy and was extremely knowledgeable in the choice and recommendations of the best mattress for his needs.

Sean was very helpful when we came into the Dunfermline store to look at a bed which we had seen on the internet. We quickly choose a completely different bed and bought a Tempur mattress which was not on the shopping list!