Dreams - Dunfermline

John and the manager were extremely helpful. John let my daughter try the mattresses we were interested in which helped us choose what to buy. We were treated really well and am very happy with the customer service given.

Robert and Gus were extremely helpful and friendly. They explained all about the different mattresses available then showed me round the options/recommendations from the print out. They weren't pushy and made the whole process easy.

Easy, quick transaction

Have used dreams b4 and will use again I bought 2 beds instead of one

Great service

Fast, friendly, knowledgeable service. Our needs were checked and clearly understood. We were offered several choices that fitted our needs. Great sale price and fairly quick delivery time

When we entered the store we where met by John. Who offered his assistance and asked what we were looking for. Once he new we were looking for for a mattress. He asked if we would like to like to use the dreams analyses to find the correct mattress for us. Once we were finished and had the results for the correct mattress. John showed us a variety of suitable mattresses at a variety of prices. Allowing us to try and make our own mind up for the mattress we would like. Once we had made our choice. John checked the system for delivery dates and explained the extra cover we could take out on the mattress. I thought he explained everything well and this helped us to take out the extra cover along with our new mattress.Excellent customer service. Made this customer relaxed and not under pressure to buy.

The staff were helpful and friendly and didn’t rush or pressurise me allowing me to make my own decision based on the information I asked for

We were greeted very quickly after entering the store and assistant was friendly but not pushy which was nice. We were taken to the bed to test your mattress type which was really good and interesting. Based on this we were then shown a selection of beds to try. We liked that you had a pillow to take round with you too. We were then left to have a look about which was also nice and didn’t feel pestered. We did then go to another bed shop (bensons for beds) as wanted a good look around at what we wanted and prices etc. There was no interaction from them at all and we left quite quickly and went back to dreams to go ahead with our purchase. It was quieter when we returned so peter ( I think that was his name) greeted us again and we continued with him. Overall we were very happy with the service, that’s the main reason we went back, and the products as well we felt were good value. Can’t wait for the new bed to arrive.

The gentleman we dealt with came forward quickly when we entered the store. He was friendly, informative and helpful.