Dreams - Dunfermline

During the visit the assistant was very helpful and catered for our needs. When we got home we decided to check your website to get more information on the therapur mattress that we purchased only to find it had received terrible customer reviews. Given that the reviews were so bad we called the shop to speak to the assistant to dealt with us and change the mattress but unfortunately she was off. We spoke to one of her colleagues and explained who told us we should make our own mind up and ignore the reviews! We got the mattress changed but found that the silentnight website to be hundreds of pounds cheaper than Dreams. If it was not for being tied into a contract with no cooling off period I would have cancelled the order altogether and saved around £400

Bed was £399 and zero percent finance offer had min spend of £400. I offered to buy pillows but was told this would not count as it could only be items ordered in . Bit silly really

The assistant who spoke to us initially and showed us the mattresses informed us that the one we were interested in had a20% discount in the current sale. However when we went to pay and were passed to another advisor this was not the case and the sale discount was not applicable on the mattress we wanted. We had said that the mattress was expensive but were not offered any other options that were cheaper however friends of ours in the store at the same time were offered a comparable mattress at a much lower price. Not once were we given this option or know it was a possibility.

Delivery time way too long. The item I ordered was ex display so don't see why it would take 3 weeks to deliver. Also your contract doesn't give 14 days to change your mind which is wrong.

I simply wanted to purchase a mattress protector, however I had to go through pointless paperwork and give all my details. Next time I will go to asda.

We specifically bought mattresses with water proof choices, your man then tried very hard to sell us more covers to cover the cover that covers the mattress... He wouldn't take no for an answer. This type of sale cost you 1500 quid 2 months ago as we went to Harvey's instead.

I didn’t say I as dissatisfied. I was very pleased with the visit

my wife is disabled and tried a single de luxe mattress at £119, thought it was fine,so we bought it, took it home and unpacked it, my wife who has rheumatoid arthritis started to get pains, possibly by lying on the mattress a few times in the shop, she decided that the mattress wasn't suitable, but by this time the mattress was unpacked, therefore rendered as having been used, the shop wouldn't entertain a refund and customer services were the same, so if you want an unused mattress I have one going cheap, so much for the compassion bit on your website

The colleague lied to me... wrong parts came with the bed, wrong tv delivered with the bed, the colleague couldn’t wait to fob me off when I came in to raise my concerns. Delivery team broke a light on my stair case, promised a call from customer services ... still not received a call I will be writing a letter of complaint and posting it on social media also

We knew what item we wished to purchase and bought without a problem. We got the wrapped item home (some distance away) and on unwrapping we found a stain on the mattress. We called Dreams and spoke to Keith the store manager. His only suggestion was that we call customer services on Monday. I suggested that perhaps as he had sold the item to us it was that stores responsibility to deal with the complaint. He provided no other solution. He did not offer to uplift the item nor to refund a part of the price due to the defective product. I will be going down the Formal Complaint procedure but very disappointed with the service. We have previously bought two beds and mattresses from Dreams without an issue and hence why we went back. This is not good service.