Dreams - Dunfermline

Nothing specific

Went in for a pillow came out with a pillow and new mattress. Staff were friendly, approachable and knowledgeable about my needs so Satisfied with the service i got.

Were VERY satisfied. The Assistant was new to the store and very pleasant, accomodating and eager to learn. I asked for a discount because we were buying two mattresses and told NO because they were discounted. I was offered pillows initially but this did not show on invoice.

There was only 2 staff members in on the sunday and alot of customers so took a long time to get serve and to get questions answered. Need more staff on as it was a sale weekend and would of been quicker getting questions answered.

I find bed shopping tiresome as you really have to look and feel as much as possible. Comparing quality and price are difficult

I was good service

We felt that having shown strong interest in the mattress we wanted we were allowed to leave and check a competitor's store and felt that with a reduction in uplift of old matress we would have signed immediately, however we did return as dreams had the better product and service

Feel like I was upsold and not offered full range, only the most expensive options available. This is not a discredit of the guy who served, who was highly professional and clearly just doing his job!

Amazing service from Kasim in the Dunfermline Dreams store, very attentive and talkative and made me feel welcome. Delivery guys were also amazing! And assembled the bed for me free of charge since I had to pay for "free delivery".

I was not to happy getting the deal the young salesman was making out he did not have control of deals as he was afraid he would get into trouble if he negotiated with me