Dreams - Dunfermline

The service was excellent However the store isn't the most attractive and always looks like it's closing down. It doesn't have kerb appeal. I had overlooked it.

i always like to leave room for improvement with anything.

No specific reason. We were highly satisfied with Debbie, she was an excellent individual with a very good knowledge of the products you had.

Customer service was excellent, just wish I could've seen what we were ordering on display

For the mattress type we were looking for was only one product within our price bracket available.

I was strongly satisfied with my experience at Dreams. The woman we had was in training and she was fantastic with her knowledge and understanding. The beds were a little too pricey alongside the mattresses, however we found the perfect bed frame and couldn't have been happier. It was a great price and classy. Can't wait to have it delivered to us in two weeks!!!

I do not like your policy of addressing customers by their first name.

I never put highly satisfied

Very friendly staff. Systems knowledge was a little bit lacking but that was only due to the member of staff being new to the store and I cannot fault her attitude, customer service and friendliness.

Would have liked to have seen some comments on the bed and mattress from people as you do on line on how they had found these items after a month or so. I feel it is okay listening to the sales person but seeing or hearing comments from someone who has the experience of and has bought the same items would help when choosing items as important as the mattress especially.