Dreams - Dunfermline

Friendly, knowledgeable, very professional and made me feel very comfortable.

The sales representative was excellent, he was engaging, informative, patient with an excellent knowledge of the product range spending time in looking at options which we are available given my requirements.

There was a good variety of stock in store to choose from. The assistant was very knowledgable about the products. I was given time to browse, without the assistant, but they were on hand when I needed them.

Was approached by friendly assistant, very helpful and knowledgable.

Çustomer service given by Kevin was excellent. He was patient and understanding a real credit to your store.

The employee that served is met us with a smile and was polite with no pushy sales techniques. This goes along way with myself as I hate pushy sales and would have walked if it had been that way

As we entered the store , we were not ambushed by sales staff. We had a quick look , then approached Steph for assistance

Considering it was Sunday morning, the staff were extremely friendly and helpful and not pushy as is often the case with sales people. I think that I was extremely satisfied because when you are about to spend some hard earned cash on something that will hopefully make you sleep better and make you feel fit and well for the following day, then that cash is well spent. I feel confidant that I have made that purchase. If in the following days, weeks, years, I find that I I have made a terrible error, and I sleep not well, because of a fault in my choice of purchase, then I shall inform you of such. Fingers crossed that will not happen.

I was greeted by Kevin when I entered the shop and asked if I had been to the store before. I had not been so Kevin kindly explained where everything was in the shop and asked if there was anything in particular I was looking for. I told him it was a mattress and he explained the different colours what they were and asked if I would like a coffee. He gave me a pillow and said to take my jacket off and feel free to try all the beds and if I had any questions just to ask and left me to browse. He answered all my questions fully and politely. What I liked about the way this was all done was there was no salesman breathing down my neck and no pressure.

The moment we walked in the door, we were welcomed by Kassim who was extremely helpful. On asking how he could help, we informed him we wanted to buy a mattress. He gave us a full description of all mattresses available and allowed us to take our time trying out the various options. He was very knowledgeable and professional while, at the same time, being completely charming. He made us a coffee while we deliberated over which choice to make. Altogether we had a great experience and wouldn't hesitate to recommend the store and especially Kassim.