Dreams - Dunfermline

Staff saw us in the disabled parking space and when they saw that my wife was in a wheelchair they met us at the door to make sure we had no problems entering the store. We were attended to by Keith who spent ample time determining our specific needs and went over the various types of mattress that he considered would be suitable. We were then given the opportunity to try out a number of mattresses to feel the various differences. At that stage Keith left us with a cup of coffee to take as much time as we needed to make an informed choice and retry as many mattresses as we wanted. We were so impressed with the quality of service that we had received that by the time we went back to him we had decided that having gone in to buy a new mattress we would buy a divan as well. We were also given assistance with the swing doors on the way out. First class, friendly, informed service. We had looked other places but decided that Dreams deserved our business.

Great staff

Excellent service and staff very knowledgeable.

We purchased a new bed at the Dunfermline store on Thursday evening. The young man who assisted us was a breath of fresh air. He listened to our needs and helped us pick the right bed. He is a credit to your store.

We had previously visited this store and decided to return to make our purchases for new house. Sales assistant Kasim remembered us from previous visit and we specifically wanted him to deal with us due to his professional approach. He was not pushy in any manner, gave us space to talk when we wanted it and their to answer questions if we had any.

Very satisfied with product we purchased and the knowledge of very helpful staff

Keith was very helpful, pleasant, knowledgeable and efficient. Great service

We were served by Susan who told us she was just in training , she was very friendly and gave us a lot of information which made picking the mattress a lot easier

The assistant made our experience very straight forward

Warm welcome and excellent customer service. Helped with products when help was required and no pressured sales like some places. Offered coffee/tea on both visits. Felt we got good value for the product we chose.