Dreams - Dunfermline

Assistant was helpful and explained the difference in quality of the product we were looking for our needs

I was immediately attended to when entering the store with the colleague meeting me with a smile & genuine offer of assistance. I advised Susan my reason for visit (buying a mattress) & she asked if I had any budgetary limit. She then proceeded to advise of the various choices available & got me to try each of the 4 differing styles of mattress available to me. There was no time constraints applied & she wanted to ensure I was happy with my final decision prior to completing the necessary paperwork, including timescale of delivery & if it was acceptable to me. She advised of "free" delivery & explained the opportunity for my existing mattress to be collected & disposed with the relevant cost. The after sale process was also well covered & has been followed up by e-mail & text. Excellent service all round.

The sales assistant Susan, was very helpful in explaining the different options that were available to us. And how bed styles could be altered if appropriate.

we were very pleased with the overall experience whilst in your store. Kevin seemed to know what we wanted, he was courteous,and interested. Looking forward to getting our new bed. Morag Birse

Was help straight away by a member of staff, answered all my questions I had about the bed and was well informed about the range of products dreams had

very friendly and knowledgeable staff, very helpful and a cuppa coffee whilst chatting about our different options was most enjoyable

We came to have a look at mattresses as there was a sale on. From the moment we entered to store it felt inviting. We were given time to look around the store before we were asked if we required assistance which is for us a breath of fresh air. All our questions were answered and we never felt pressured to make a purchase. Cannot recommend the experience highly enough.

We were given as much time as needed to choose the perfect bed for us with the help and expert advice from the staff who we found very knowledgeable..never feeling harassed ,rushed or obligated . The staff were excellent.

The huge number of beds on display. Superb choice. Merits of different types of mattresses very clearly explained The colour coding of beds was a great idea. Perfect level of service...there when required and not overstated at all. Just very helpful

On entering the store welcomed by Kasim who explained the layout and where we should look for the product we were interested in. He was helpful throughout but not pushy. Answered all the questions we had. Completion of order speedy and straight forward.