Dreams - Dunfermline

I was able to find the item I wanted to purchase, the price was competitive, ordering prompt and efficient and staff helpful and friendly.

I went in shop. Got assistance quickly and I told lady hat I wanted and she showed me the product and I bought it.

The assistant Keith was very helpful without trying to force a sale

We were attended to very quick in store and Sean was very friendly and helpful. Making it easy to choose the products we were looking for

Everything was exactly what we were looking for and our order was placed quickly and efficiently.

I was greeted by Kevin as I entered the store and I told him I was looking for a new mattress. He explained the colours to me but as I had already been looking at the Tempur range we went straight over to them. He let me try each one and offered me a drink as I tried them. He gave me the Tempur pillow to use as well. I picked the Cloud 30 (and the pillows) as it was incredibly comfortable. I now can't wait to have it delivered.

My partner and I upon arrival were net with a very friendly chap called sean who offered us tea and coffee and helped us find the right bed for our needs and he could not have been more helpful, he went above and beyond all expectations and the only thing he did not do was buy the bed for us so the payment still falls on my shoulders.

Staff were very friendly and helpful, despite the IT difficulties that they were experiencing. Kevin was particularly helpful, he was dealing with me, a very polite guy. Only reason why I may not return to the store is that the branch in in Scotland, and I love in Essex!

Quick,friendly knowledgeable staff member. Found actual bed I'd seen on line so able to try out. Good advice given on choices. No sales pitch.

The staff were excellent and a credit to your team at dreams. They had a lovely manner and weren't pushy in any way. Customer service was excellent. We were even offered tea/coffee twice. I surprised myself in leaving with a discontinued sale divan and mattress which was a super king as opposed to the king size i had in mind. It was simply too good a deal to turn up and the mattress......out of this world!! Can only describe it like lying in the clouds!