Dreams - Dunfermline

Susan was amazing friendly and extremely helpful

I went in to brows your selection of beds, with no intent on buying one, however after a look around your store, I found the most wonderful looking bed frame. I knew I had to have it, and of course I needed a new mattress to go with it. That's when I met your manager, who was extreamly helpful, full of knowledge about the product and directed me to the perfect mattress for my requirements. Not only was he very knowledgeable, his customer service skills were above and beyond, very personable chap! Very impressed with all aspects of your Dunfermline store.

The agent gave me all the information I needed and wasn't too pushy, gave me the breakdown of costs and time to go away and think about it, so made sure it was the same person I spoke to when I went back to purchase

Excellent customer service shown by your team at the dunfermline store

Knew pretty much what we wanted when we went in, tried out a few others to make sure our decision was right. Assistant suggested trying some tempur pillows, these were fantastic. Settled on our choice and ordered our mattress and the pillows. Smooth process and hassle free.

The colleague was knowledgeable and friendly, even offered us a cup of tea!

Having complex disabilities , the gentleman who served us , opened the door straight away to allow access. He listened to my needs and recommend a variety of beds. Also offering assistance if I needed it. He was polite , courteous and helped us find the right bed. My husband and I had visited different stores and this was by far the best shopping experience.

Your colleague Kevin was more than helpful, friendly and engaged with us too even helped take out our small purchases to car

The store was well appointed with a wide range of beds and mattresses with good quality information about the mattresses. I liked the idea of the sleep station where testing a bed is more private. What really impressed me was the availability of testing and feeling items such a pillows and duvets.

High quality products for all needs. Variety of choices. I had the chance to try several products inside the shop until I decided what to buy. Nice friendly shop assistant trying to understand our needs and sell the right product.