Dreams - Dunfermline

Friendly, knowledgeable staff. Quick service

Friendly assistance

had visited store before and went back staff were very helpful with the product that we wre looking to buy

The salesperson (Sean) was prepared to spend time to explain products but, importantly, was prepared to leave us alone to decide between ourselves without being pushy. We did spend 2 hours in the store and he even contacted the car park controllers so that we would not be fined for overstaying our 2 hours.

My husband phoned the shop to check if they had the bed chair and footstool on display, the gentleman took time to explain to my husband all about tje item and Stated thry did have one on display and they were willing to sell the shop model ig it was suitable. He then explained the opening times of the store and we said we Would be there as soon as possible. When we entered the store he introduced himself and showed us the chair etc., he also took the time to show us how it worked And let me and my husband try it out. He offered us the shop floor model at a discount on top of the sale price or he also offered to order a new one at the sale price, Whichever we preferred. We asked if we could take the store model away with us and he said that was not a problem. He then wrapped them both up for us and while I was paying for the purchase he explained about the guarantees etc. At no point was I pressurised, we had plenty of time to look at the items, he was courteous and knowledgeable and put us at ease.

The colleague was very friendly, patient and helpful.

We walked in and the assistant immediately came to us and asked what kind of bed we were looking for and as we weren't sure he showed us the test beds so we could see what kind of textures we liked. Dreams has a very good and hygienic idea of using test pillows as well for the beds, that way the beds are always clean for testing. The assistant told us everything we needed to know about the sale they had on and delivery service too. The paper work was simple and easy and left the store as a very happy customer. I got what I wanted after buying a much needed respectable priced bed. Thank you.

My visit to dunfermline store was great all staff were very polite and I cannot envisize enough that t hey were not pushy to make sale. Myself and my daughter was made to feel comfortable and listened to. Helped with my measurement s.

I did not have knowledge of what I was looking for but the staff were very helpful and told me all about each mattress and the colour codes. I was asked to try each and then took it from there. Nothing was too much trouble and time spent with no feel of hurrying up or rushing me.

Very friendly staff. Sean offered us a drink and explained the process of trying out each type of mattress. We were not rushed at any point and were given both professional and personal opinion on what would suit our needs best