Dreams - Leeds Birstall

We went into the store on the off chance with a low expectation of what we would find to suit our needs at the price we wanted to pay...how wrong we were. Immediately on entering the store the Sales Lady, Hayley introduced herself, asked us if she could help and set about pointing us in the right direction. Within 10 minutes we found exactly what we were looking for at a price 50% less than our budget!!!!! What a result and what great service.

Customer service was helpful and courteous and not pestering as soon as I entered the shop. Help was available when I asked for it and assistance was offered straight away

It was our first visit with little knowledge of what we required and we walked away with what we think is a good deal to be delivered when we require it.

Linda is outstanding in the service she provided to us, we called in your Burslem store a few weeks ago to look at tempur mattresses & try them out, Linda was also in that day & gave great service then, being unintrusive but ready to assist us with all questions we had & used her knowledge to assist us with choosing the right mattress for us, but what also really impressed me was she remembered us from our first visit, as she said straight away saying hello to us & said your were in a couple of weeks ago, wow is the word that comes to mind. I told like Linda we had not be able to come sooner as I have just been diagnosed with an illness that worse scenario is I I could go blind in one eye or both, her compassion & empathy was very touching . It's hard to get good loyal staff that it's not just a job to them, Linda is a keeper & personnely a very lovely lady & i would advise anyone lookin for mattresses/beds to go to dreams at Burslem, ask for Linda and receive the best service ever

The salesman, David was very knowledgeable but not 'pushy' helped us to make the right decision for our purchase, only downside in store was the area by the computer where customer details are taken, were interrupted twice by other staff answering the telephone, also insufficient seating in this area, could be improved

I had found a bed for my son on line but wanted to see it in store before buying. The sales assistant Hayley was superb in understanding our requirements and finding suitable suggestions for us. My son is nearly 13 , surly, uncooperative , uncommunicative and rude but thanks to Hayley's patience and friendly manner we were finally able to settle on a bed and mattress almost painlessly.

Staff were very friendly and helpful. Explaining everything about all the items we asked about. And offered a coffee to us.

The shop was nice and clean and layed out very well. It wasn't long until a member of staff came along and asked me if I needed any assistance.

Sales people were friendly and helpful but not pushy.

Good customer service. Great product knowledge. Friendly attitude.