Dreams - Derby

Nina looked after us in a safe manner. Used test bed. Showed us different types of mattresses that had been recommended by machine. (We went in for a firm one, which the machine recommended) Gave us private space to discuss between us.

I came into the shop with no idea where to start and a rough budget. I was shown what to do and where to look until someone was available to help. Jo was helpful and explained eveything whilst completing my order. I also stayed near my budget.

Although staff are wearing face masks, there was a smell behind it. Chelsea greated us with a friendly attitude, she was very easy to talk to. She listened to what I needed and guided me to the machine to decide what type of mattress I would benefit from. We also had assistance from John, who also took time to explain each individual mattress. There was no pressure for you to buy the expensive mattresses either. We had the choice of drinks offered multiple times, there was no rushing you to make a choice. There are multiple offers on different mattresses. I very impressed on the service I received.

Our welcome into the store - Dreams at The Meteor Centre, Derby - was super; Ellie was quick to greet us and was attentive to our needs. She clearly had good knowledge of all mattresses and we felt confident in being guided by her.

Because of the staff were friendly and helpful they are serving the best costumers service , when you visit the store very busy day service is very nice the staff were take care the costumers, that,s why

Staff (Chelsea) very friendly & helpful. Informative and not rushed. Very useful.

As I visited your store about 1hr before closing there were quite a few staff standing about but straight away I was asked if they could help... I didn't purchase the bed that I had seen advertised as It didn't meet my needs so by the time I had gone for the bed I wanted... upped the TV size... taken out extra warranty.. and for your guys to put it together I ended up spending an extra £1000..I'm sure it will be worth it. Thankyou regards Marie

Brilliant customer service. Understood our needs without being pushy and overbearing

Very welcomed and helped without our visit we said it for our daughter who was 17 and the lady spoke to our daughter as she was the customer well done and looked to us as well

Ellie at dreams was fantastic her product knowledge and customer service was excellent.