Dreams - Derby

The young lady "Nina" asked if we wanted help, she then offered her expertise in everything from the mattress test to the pillows and the mattress topper. After we had found a bed we liked but not a headboard she then offered us a slightly more expensive alternative which we accepted.. overall Nina was brilliant, very professional, she had an extremely good customer service approach and was so friendly.. we even got a coffee made by her.. I think had it not been for her help we would have either left and come back again another time a little upset or left and not returned ..she offered so many products and suggested others if we didn't see what we wanted.. we went in expecting to spend around £800 but left very happy even though we spent £2100 or so.. she was great and actually made the experience for us.. what a gem Dreams has in her.

When we entered the store we were greeted by Adam who explained the social distancing procedures. We picked out two mattresses and asked Adam about the benefits of both. Following his advice we chose the Johnson D mattress. The only thing which surprised me was the £40 charge for removing the old mattress, which I thought was a little high. Apart from that we found everything else to be excellent. Many thanks to Adam.

When we entered the store we were greeted by Adam who explained the social distancing procedures. We picked out two mattresses and asked Adam about the benefits of both. Following his advice we chose the Johnson D mattress. The only thing which surprised me was the £40 charge for removing the old mattress, which I thought was a little high. Apart from that we found everything else to be excellent. Many thanks to Adam.

When we entered the store we were greeted by Adam who explained the social distancing procedures. We picked out two mattresses and asked Adam about the benefits of both. Following his advice we chose the Johnson D mattress. The only thing which surprised me was the £40 charge for removing the old mattress, which I thought was a little high. Apart from that we found everything else to be excellent. Many thanks to Adam.

When we entered the store we were greeted by Adam who explained the social distancing procedures. We picked out two mattresses and asked Adam about the benefits of both. Following his advice we chose the Johnson D mattress. The only thing which surprised me was the £40 charge for removing the old mattress, which I thought was a little high. Apart from that we found everything else to be excellent. Many thanks to Adam.

The assistance approach us as soon as we entered the store. She gave us all the information we asked for, helped understand the finance options and was just very helpful throughout the whole process

The assistance approach us as soon as we entered the store. She gave us all the information we asked for, helped understand the finance options and was just very helpful throughout the whole process

The assistance approach us as soon as we entered the store. She gave us all the information we asked for, helped understand the finance options and was just very helpful throughout the whole process

The assistance approach us as soon as we entered the store. She gave us all the information we asked for, helped understand the finance options and was just very helpful throughout the whole process

We visited the Meteor centre branch in Derby. We found the prices to be good, so we were off to a good start. During our visit we were approached by Ellie. Ellie guided us through the Covid routine and discussed what we wanted and how we tended to sleep. She, quite cleverly, repeated back to us her understanding of what we had said. She then pointed us in the mattresses that met our requirements and left us to test. We picked a mattress and Elie then completed the sale which included pillow, protector and insurance. Happy with choice and service.