Dreams - Edmonton

I was served by Jayla at Edmonton branch. Her demeanour was friendly and attentive. She was very knowledgable about the product that I was interested in purchasing although it was not in the store. She allowed me to view it again online and showed me the screen throughout the transaction - being very patient with me, when I did not fully understand the Agreement of Sale, which I had to sign. Jayla kindly explained to me about the comfort exchange guarantee and how beneficial it will be to me, following receipt of the products, being that I have not had an opportunity to sample them. Jayla went over my requests, to fully understand the pricing and discounts - line by line, in calculating the final price. She was absolutely magnificent! I have never come across such a kind and patient customer relationship officer. She is definitely a credit to Dreams and should be acknowledged. She also showed me the cleaning materials that I should use for the fabric of the bedstead I was purchasing. Thank you Dreams! Very good service so far, I hope the same is true throughout the delivery and installation.

Ordered my sons bed and mattress without a problem, only the wait time, there a couple hours.

smooth transaction.

Bekele was patience and made sure we understood the type of product we were purchasing. He showed us more than one mattress within our budget. He made it easy for us to make a decision on the day and offered us other special deals with our purchase. On the whole we felt that we left the store with a product we believe is good value for money and that was solely down to Berkele.

I had a great customer service and found what I needed.

The gentleman offered me assistance as soon as I entered the store but was in no way pushy. He was knowledgeable and immediately inquired about the firmness of mattress I preferred so he could take me directly to the relevant options. He explanation of the delivery process was thorough and he talked me through all the details on my invoice. He ensured everything was transparent and understood.

the gentleman that help me could not do no more than what he did he was so helpful

The manager at the Edmonton Green Branch has excellent product knowledge on ALL the beds which I enquired after. He and his team were very welcoming, pleasant, patient and professional. They made the customers feel not only important but also valued. I will certainly recommend your Edmonton Branch to friends and family in the future.

Customer assitant was very attentive and helpful with good ptoduct knowledge and was clear and concise

a shop assistant helped us as soon as we entered the store and tried to accommodate our request. Placing the order was fast and we were given a further rebate in order to match an offer at another branch.