Dreams - Norwich

The 3 questions relate to satisfaction of product value for money value etc as I have not compared this to similar products not sure I can comment on price value or quality as I do not have this product and see whether the test of time will ensure it is a quality product it was £800 so I would expect quality for a mattress of this price it was not cheap! Ask me in 5 years time whether I am satisfied

The store was busy when we attended and there were only 2 staff working. They were busy with other customers so we had to leave the store and return later. Had we found what we were looking for elsewhere we would not have returned. The 2 staff were very friendly and working hard to see everyone. Once they wee free we were very happy with the service.

Colin who served us was keen to help had good product knowledge and allowed us to make our own disscissions regarding what to buy.

Colin, who served us was great and very helpful. However his colleague (manager I believe) was quite difficult to deal with in regards to matching the online discounts for dreams online we had found. It took us around half an hour to sort this out. After phoning his regional manager this was sorted out.

On the day we visited there was only one member of staff on, Colin, on his own all day- how can you as a company let that happen? He was going from customer to customer to try and keep us all happy, but it was a tough call. So the issue is the lack of staff. In addition I was buying two beds and the lack of flexibility in ability to do deals is something I didn't like but needs must. For that reason it is unlikely that we would return as I like to get a deal, and found headboards were over priced and not marked clearly with prices which is a. Requirement of price marking,

I think satisfied says a lot already and I expect to get good service when buying an expensive product.

There were some items that were not available in the bed size that I wanted. However, the staff were very friendly and knowledgeable about the products and made appropriate recommendations.

Through no fault of the staff I returned to the store 3 times in order to speak with someone due to there only being 2 staff and a lot of customers. I was a little disappointed at how misleading the sales advertising was as well as there were only reductions on a few items. Sean however, was very helpful in placing my order getting me the earliest delivery possible. I do feel that to charge people for a time slot is bad. After spending that amount of money an additional £20 makes a difference so I shall now have to find a family member available or take the day off work. Other than this Sean was extremely helpful and friendly. I was happy with his service just believe the company could make a few improvements.

We intended on buying a bed and mattress from our norwich store . Chose the matress and divan base we liked but upon chooseing the head board we were led to the rear of the store were all the beds are £1000+ and told we could have anyone of these headboards and bases and would work out cheaper???? How that works i didnt wait to find out. We ordered out mattress.. stung with a £39 delivery fee which was never mentioned. i didnt realise until i checked the delivery date when i got home and saw it listed on the receipt. We have since ordered a bed from 'better furniture' were paying £10 for the bed to be delivered and assembled. Overall looking back at the whole experience i dont think i would visit that store again. I feel ive been thoroughly ripped off by the delivery charge since that doesnt even include disposal of my old mattress!!

I felt rushed when placing my order and was told I could not be given a delivery time until I had paid. The delivery is very inconvenient as it does not allow am or pm. There was a large emphasis put on not being able to change my mind and cancel the order. It was very pressurised and I left the store regretting my purchase