Dreams - Norwich

The service as soon as you got in store to the end.

Trina was very helpful and not pushing to get a sale and the coffee she made us was a treat.

Very helpful assistant who made us feel welcome with a nice cup of coffee whilst we tested some of the products! He was informative and knowledgeable about the products in the store and was able to guide us towards something that suited both of us and our budget. However, We did find many of the mattresses quite expensive and there didn't seem to be much availability in our ideal price range. Although we value a good nights sleep, we have come away thinking that buying a bed is one of the more costly processes that we will undertake.

Colin was excellent, from the provision of tea and coffee to his advice and friendliness. One excellent salesman! It really helped to make our minds up and make the whole experience a pleasure. Thanks you

Colin was very helpful and made us laugh at the same time, it makes life much easier.a big thank you to him

The Staff member Trina was very friendly and informative and was not pushy and seemed concerned that we made the correct choice which was best for us

We walked through the doors and as we were trying to find our feet and work out where we needed to be looking, we were greeted by Sean who asked what our requirements were. He immediately directed us to the correct products, which saved us wasting time looking at things which were completely unsuitable for our needs. Refreshment was offered, and with a toddler in tow access to toilet facilities was given. Sean then spent a great deal of time going through the pillow products available, which allowed me to select the most suitable for my needs. His knowledge of the products in store was excellent. All staff were friendly, helpful and cheerful.

The help we received was informative and our questions were answered well

Colin who served was very friendly, he offered us a cup coffee, knew all about the product, spent the time going through everything with us, he wasn't in a rush to go off and serve someone else. Nothing was too much trouble.

The offer I was given and told verbally was for "Sold as seen" which I was happy with, came back paid for my order and was collecting some of the items, then to be told the "mattress wasn't included". Yet the day before and the day I paid it was still " sold as seen" in which I asked so what I see is what I take? The answer was yes. But then once paid and ready to take my goods to be told " no mattress not included" I was very upset, and almost decided to ask for refund.