Dreams - Norwich

Everything was just as we hoped it would be when we visited our local branch (Norwich) of Dreams today! We found just the kind of Sofa Bed we were seeking. Sean demonstrated to us how the bed worked and invited us to try it for comfort, which we did. Surprisingly comfortable! We were offered tea/coffee. We looked at mattresses in our own time. There was no pressure. When we found one to our liking, Sean came over to us and explained all the details to us. The construction of the mattress, the comparison with others types, terms of sale, delivery details, 40 day trial, product cover terms, etc. All queries were clarified. We made our own choice of mattress, mattress protector type, pillows, product cover, "green" mattress disposal. Everything was explained patiently, clearly and concisely. We were very impressed by the whole visit. We will definitely recommend Dreams to anyone wishing to make these kinds of purchase. Dreams should be pleased to have Sean on their staff!

I found the mattress type I wanted and the assistant came over to help and explain. I was pleased to hear of the 60 day trial which was on for Tempura. I was offered coffee but declined. I found the Bed Cover insurance useful too.

My wife & I were served by David, Richard & Mark. All 3 of these members of staff were helpful, friendly, polite & cheerful.

I was highly satisfied, due do to the fact that you had I stock exactly what I wanted.

Great deal and very helpful staff

We were greeted in a friendly manner on entering the store. The Advisor, Colin, explained the cocour coding system of the various mattresses and left us to peruse the stock, during which time Colin offered us refreshment.On his return with the tea and coffee he explained the various options based on our requirements. We made our choice and proceeded with the purchase, with all the details carefully explained tp us including the insurance policy. It was a refreshing experience to be treated in an old fashioned courteous manner, particularly as we are in our 81st year and respect is very high on our agenda. All told we were very pleased with our visit. By the way the tea and coffee were very good

The advisor took time to understand our needs and then advise us accordingly .. he had good product knowledge and was non biased towards any particular brand.. friendly and helpful

Mark @ your Norwich branch was great, told him my storey, 3 collapsed discs, now looking at my 3rd mattress in as many months ! wish I had come here first, most knowledgeable chap by far, and the first mattress he took us to was the one we ended up buying. What impressed me mostly he didn't take us to the most expensive mattress in the store even though we had indicated that we had a larger budget that we where willing to spend, his answer " We just want you to be comfortable" cant fault the guy, and hopefully third time lucky. Without a doubt (and we have met a few mattress sales staff in the last 3 month) Dreams are the place to go if you looking for good honest information and no pressure to buy. The guys have just delivered mattress and they where just as pleasant and polite. A great service from start to finish, tyvm ;)

Assistant knew what he was talking about

Mark was fantastic and was very friendly and his customer service was outstanding.first time i have visited the store and how lovely to be welcomed by mark.we are sure to be back and tell family &friends.thankyou for a great first trip to your store.