Dreams - Norwich

On arrival we where asked if we needed help off which we said no and where left alone to walk around store ( this is nice as no one like to be pestered ) But when we need help there was someone there top marks

David was such a nice man and really seemed to know his stuff. He got straight to the point of helping me work out exactly what I wanted and within my budget. He showed me all of the different price ranges of mattresses and the pros and cons to each and once I had decided he processed my order very quickly and efficiently. He was very accommodating to my needs and I left the store a very happy customer. Will definitely be returning.

Sean gave us time and explained the product

Sean the assistant manager was incredibly helpful and friendly during my visit and it resulted in me purchasing a new mattress that i have been looking to do for sometime. His knowledge was excellent and i didnt feel like i was under pressure at anytime to buy anything. I was extremely pleased with the item i purchased

Colin was very helpful helping us to buy a new mattress. His product knowledge made it easy for us in making our choice. We were shown a wide range of makes, styles and prices and were able to test each. There was no pressure to buy and had plenty of time to try the mattresses without feeling rushed.

Excellent service

We were not pressured into buying anything, and the advice we received was really informative and did sway our decision. Sean from the Norwich store is great and must be. A valued member of the team.

We found a mattress which felt comfortable at a price we could afford. Sean answered all the questions we answered confidently and clearly. He clarified everything again to us before we signed the order. We were clear in our minds about what was being offered before we went ahead with the order. We had several different options and were clear about what choices were offered and the benefits we could expect.We had the clauses of the bed cover clearly explained to us. We were offered the option to have the old mattress taken away. The was no sales pressure. We were not pounced on as soon as we went into the store. We asked to try the Sofa Bed and to be shown how it worked. My husband and I both tried it. We felt confident that it was just what we had been looking for. We liked the colour we had chosen and felt that we had made a good choice. We were offered tea or coffee when we first entered the store, but we chose to decline. However it was nice to be offered.

Price of the product we purchased was cheaper than anywhere else we had looked. We were served by Dave who took time to listen to what we were looking for then presented with multiple options and a catalogue for us to take away with us to we could take our time to consider all available options.

Sean was very helpful with his explanations of the different mattresses we were looking at. Also a relaxed atmosphere which meant you didn't feel pressured into buying anything.