Dreams - Norwich

We were greeted as soon as we entered the store. They spoke to us all individually and gave my 16 month old attention which was lovely and he also enjoyed

The member of staff who serves us was very polite and helpful. She made the transaction very easy for us. My only problem was the set up of the service counter because we were sitting directly opposite another couple whilst we were giving out personal information and were able to hear every word that the other sales rep and customers were saying. It was quite distracting and also the other sales rep came across as slightly obnoxious.

Richard the store manager was very helpful, giving us various options, without wishing to sell us the most expensive item he offered items in the sale.

The staff were v knowlegable about all the products we looked at . They were also friendly and made us coffee whilst we made up our minds!! The time it took to complete the transaction was a bit long ,but we were told that they were moving to new premises soon& more uptodate technology was going to be used! The staff (David in particular! ) were very helpful but did not push any products that we didn't want. All in all we were v pleased with the service & the products!.

Lots of helpful advice given in a very friendly manner. No hard sell of more expensive of products or add-ons.

Customer service was incredible. They really went above and beyond! Was worried about buying a bed, as didn't want to be pressured into anything straight away, but staff were incredible!

We were given immediate attention and good advice for our needs.

On entering the store was immediately welcomed by Sean (Assistant Manager) and asked how he could help. Even offered us a cup of tea! Told Sean we were looking for a headboard to match new furnishings in the bedroom and having previously looked at Dreams on line knew more or less what we wanted. Advised Sean the shade we were looking for and he showed us the various designs and shades and we were able to match a fabric covered headboard which matched a bedside lamp shade we had just purchased elsewhere. Sean was very helpful and made the process of choosing and purchasing a suitable headboard. A very successful and pleasant shoping experience!

When i first walked into the store with my husband we were immediately made welcome and advised on the colour scheme of the pillows which helped with the matress choices. we then went and had a look around in which time Sean came over to us and asked would we like refreshments and could he advise in anyway. Sean was most helpful and we came away with two beds instead of just one through the recommendation and testability of certain beds. I will certainly be using this store again and will also recommend the store.

Customer service from David and Colin was absolutely fantastic. Excellent product knowledge. Extremely helpful. Wonderful genuine warm welcome when we entered the store. Professional friendly gentlemen who actually made us feel special and gave us a fabulous shopping experience.