Dreams - Norwich

friendly helpful staff member. No attempt to force a sale. Gave us all the info & assistance we needed. Very efficient sales process.

we told Richard every niggling problem we have with our bed now and he solved every problem by making sure we had the best products for us. Most salesmen would just push for the most expensive but he concentrated on what was best for us. The free bottle of water was also a blessing in this heat.

The experience was Excellant your rep made his presence made gave my wife and I some advice and asked if we would like a coffee and when he came back we had a little banter.The same on our second visit the same man asked if we like some advice and went and got my wife and I a coffee when he came back we had some more banter and had a deal

The sales staff, Daventry, was polite, understanding, not pushy and explained things very well. He made us feel welcome and explained things to us really well. He even had good colour sense when it came to matching things . He made it an enjoyable experience

the staff were very pleasant and helpful, especially Sean. a good shopping experience, I hope the bed will prove to be the same.

The colleague that looked after us was very knowledgeable. He was sympathetic to our needs. He struck the right balance between being available to help us without crowding us when we wanted to think about what we were choosing. In short, he made it easy for us to come to a decision about what suited us best.

Colin was cheerful, listened, made sensible suggestions, left us alone when required, provided refreshment and didn't pressurise. The store was comfortable (on a very hot day), well set out and easy to walk around. Prices seemed to be roughly commensurate with comparative products elsewhere.

The staff especially Colin was very helpful and knowledgeable. He offered coffee or water as it was so hot. Didn't hassle. But did answer any questions promptly and with such ease it was a pleasure to shop there.

There was a great range of beds. I really liked the store layout with colour coded pillows to aid decision making. The stroke was clean and comfortable. We were served by David who came across as very knowledgeable, courteous and friendly. He took time to listen to our requirements and recommended which beds to try and compare. Without his influence we would not have considered the Tempur range but we feel pleased with this choice and will have our first night sleep on the mattress today. The delivery driver was a disappointment. We appreciated he had to ring 3 times to give us a delivery window. This was because the Internet connection is poor in parts of our village. He insisted my husband brought the old mattress downstairs explaining the collection service does not include doing this. My husband managed to do this on his own but he has an injury to his shoulder so I was not at all impressed whenI got home to hear of his experience. At no stage were we advised that the old mattress must be brought downstairs until the driver informed us. I really did love the store experience though and came away thinking I'd like to work for Dreams! Thank you David.

Even though Lois was a trainee she took the time to understand what we were saying and recommend products that suited or needs. She was also very fun and not to serious