Dreams - Clydebank

I thought all mattresses would be in the sale and the one we chose was not .

Fed up with all retails stores trying to 'upsell' just as Bedcare was on offer, disposal service - all coming at a cost.

I was probably as satisfied as I could have been to be honest. No complaints I just feel someone really would have had to have gone over and above for me to be highly satisfied.

Not comment

1st store visited with no reference to others

We were satisfied with the experience of choosing our product but found our time spent instore prolonged so therefore not highly satisfied.

The delivery time being too long

computer crashed when placing order..had to start again..could not get internet to work when paying by card..delivery time longer than expected

Accidentally been charged extra for the purchase I made

The sales lady was extremely helpful. When asked for clarification from her manager about a product and it's price he gave her instruction that she acted on. However, it turned out to be incorrect. In itself this was not the problem. the issue was how the manager tried to palm us off initially and how he tried to blame the sales lady rather than admit his error. He did resolve the issue to our satisfaction but the lack of colleague support left a bit of a bad taste