Dreams - Clydebank

All the staff were friendly and helpful without being pushy.

When we came into the store we were greeted and made to feel welcome. We were left to look around without feeling any pressure, but help was at hand if we needed it. The person who served us, Elaine, was extremely friendly and helpful and had an answer to all of our questions.

The assistant Jon was very friendly and answered all our questions with ease, he also had great knowledge of the products and phoned other stores to ask if they had a product we were looking for. There was never any pressure put on us at any time to make a purchase and through both our visits to the store were always offered refreshments and felt at ease making our purchases. We promise to be back to make our next purchase sooner than later.

Salesman, Derrick, was extremely knowledgeable and helpful

Your employee, Gerry at the Clydebank store, was very proffessional, attentive and helpful. He was approachable and answered all queries we had and seemed very knowledgable about Dreams products and services. We felt he really wanted us to leave with the best product for us, rather than purely sell products. The delivery men were excellent and took great care in our home when delivering our mattress. We have had the best nights sleep in a long time! We have recommended Dreams to relatives and would definitely return in future. Thank you.

i was satisfied with the service the salesperson was really helpful but can we really say that any service you recieve is highly satisfied if it is the 1st time you have used it

Purchased 2 pillows. These were delivered on before the delivery date which caused inconvenience especially after contacting the store to advise of issues. No after sales service provided. Sales assistant was amazing Gerard spent 2 to 3 hours with us. Product availability was not great in store. An item online was not available in any Scotland store The quality of items vs price was not that great. Had issues with pricing. Online discount price was causing issues in store so sales assistant called director or area manager to arrange. All in all just seemed like a normal purchase transaction like any other retailer. Customer experience could have been much better. Only the sales assistant made it all worthy. Asset to your team

I would have preferred if the manager gave more of a discretionary discount

service and sales are comparible with most stores

I was very satisfied with my visit to the store and the assistant was very helpful. I have no complaints