Dreams - Clydebank

I visited your Clydebank store about half an hour before closing, I was assisted by your sales advisor Elaine as well as the manager (who's name unfortunately I don't know). I purchased an ottoman bed frame that was ex display as there were none left in stock and was given all the information regarding it it as well as how the guarantee worked, delivery etc. After completing the paperwork and payment it was well past closing time, at no time did they try to rush me. They were courteous and humorous and I would definitely return to the store if I was considering another purchase.

My husband and I have an 11 month old active baby, they included them and made us all feel at home, made us a coffee and spent time with us listening to what we were after and helped us with all the bed and storage options.

Had previously shopped with one of your rivals and had had bad experience in the process. They promised one thing but did every thing possible to avoid dealing with a genuine complaint. Their staff attitude was insincere, rude and un-help full during the sale and delivery process. By contrast your staff (Gerry) introduced himself, listened to our requirements and set about satisfying our needs. He showed great knowledge of the products and answered all questions in great detail and made sensible recommendations.

Went in to price a new bed and mattress, Gerry let us know he was there introduced himself and let us look around without pressure. After having a quick look round i approached Gerry to ask some questions about the storage beds, he showed us those available and when finding one i was keen on he was able to answer all of our questions and was knowledgable and approachable. I didn't feel pressured or that i was an inconvenience given it was approaching the end of the day. Gerry arranged everything easily and even noticed that my wife and i were discussing getting a new duvet, he pointed out that many of the duvets in store were half priced and asked if we would like a look, we accepted and left with a great new duvet for our new bed. Gerry was great throughout.

New what I was looking for and told sales person and deal was done when he showed us the products

As soon as we arrived in the store we were attended to right away and given the information we were looking for which led to the purchase of two single beds plus mattress. Supplied with the delivery date that we required. Which was very satisfactory.

They item I was looking for was in stock and staff member could not have been more helpful

Customer service was brilliant, nothing was a problem to the sales person. Very friendly and helpful.

John was great

The assistant was very helpful in explaining different types of mattresses and answering our questions. We were able to quickly find exactly what we were looking for at a reasonable price.