Dreams - Kettering

Great assistance from the staff, who were able to show me the exact product which I was looking for. Also, the process of ordering was quick and easy to follow. Furthermore, I was impressed with how I was shown which matrasses will give me the most support and comfort.

My mum was in hospital and needed a bed downstairs in order for her to come home. The salesman was very understanding of the situation and arranged for the right bed to be delivered as soon as possible.

The member of staff assisting us was fantastic. He greeted us as we came into the store and was very friendly and knowledgeable about the products. He matched us with a brilliant selection of mattresses for us to try while sticking around our budget. We were given a pillow to match our sleeping positions while trying the mattresses and we were also given a bottle of water each. Very happy with the service in-store and came away with a mattress that suited both my partner and myself. Also very pleased that our old mattress will be taken away and recycled on delivery of the new one. Very happy customers!

The bed scanning equipment was great and your sales assistant, Lisa, was very informative and helpful without being pushy or overpowering. That made for a fab shopping experience.

Absolutely brilliant customer service

Very happy took measurements with me helped me to sort out daughters mattress very helpfull

Staff friendly and not pushy. Took time to understand our needs. Relaxed feeling as a customer.

Nice clean store. Your representative was knowledgable and very approachable

Lisa was the sales assistant who helped me while I was in store, she was very attentive to my needs, I had 2 visits to the store that day. On the first visit we discussed what I was looking for, Lisa took on board all my requirements giving me lots of information about the different Dream products which were available, trying out different mattresses and looking at the different styles that suited what I wanted, Lisa also informed me of possible delivery dates should I purchase. I felt relaxed and comfortable while in store, never at any point did I feel pressured into any purchase. Made arrangements for me to return later to use the in store machine to find out which mattresses would be good for me. (This was only arranged as I didn’t have time at that point). On my return Lisa greeted me on my entry into store, I had coffee, then my mattress check Lisa then let me try the ones suited to me, at no point was I felt rushed I was allowed to take my time to make the right decision

We arrived 5 minutes before the store was due to close Lisa offered to stay behind and help with our purchase Couldn’t be more pleased with the service we received