Dreams - Edinburgh - Seafield

The experience was great, we have been in Dreams store before and this time the service was 100% better. Cherrelle was very helpful and polite. We were shown multiple mattress options within different price ranges and could choose an appropriate mattress for our needs and budget

From start to finish we were very well taken care of and felt like we were listened to and our preferences were top priority

Godfrey greeted us at the entrance of the store and was very welcoming. He went through the covid guidelines and informed us they were short staffed but he still did his absolute best to get us served quickly. Godfrey explained the sleep machine results well and directed as around the store to different options as well as allowing us alone time to browse. His covid safety was brilliant.

Staff were very welcoming and not at all doing the cold sell. Was able to browse at my leisure and advice given on my choices. Safety was a prime consideration and safe distancing was adhered to at all times.

We were met by Cherrelle as we entered the store and who immediately understood our requirements. She was excellent at explaining our options and showed us the beds and accessories in which we were interested. We were able to try out the beds and pillows until we found those most suitable to our needs. Cherrelle did not try to persuade us unduly but gently prompted us in the right direction.

Godfrey was amazing. He had many customers to deal with. He did this professionally, politely and knowledgeably with an appropriate level of friendliness. He made sure the store was safe i.e social distance, clean chairs, bottled water for customers. An excellent experience fir me.

Our sales person, Godfrey was incredible - he was professional, polite and highly knowledgeable. He was able to assess our needs without being pushy. Godfrey's easy manner made the whole process completely painless.

Got what we wanted no pushing the extras

Sales person David M[beard]was very knowlegable about the products and friendly service.

The way we were greeted when we first entered the store by the manager was so nice and friendly then he got Cherrelle to help us, she was a lovely woman, talked us through the beds and what we were after and what was in our price range. We went for the first bed we tried the Farrington. We were lucky to get 20% off which made a huge difference although we could not quite afford the tempur pillows we will definitely go back to the store in a few weeks to get them. We most definitely would recommended Dreams to any of our family and friends. We cant wait till the 19th May when it arrives and also free delivery, brillant