Dreams - Edinburgh - Seafield

There was a 25 minute wait to pay for items as there were only two tills. Staff were ver apologetic & offered tea/coffee which was nice, but it was quite a while to wait to pay.

Stephen at the store in Seafield Edinburgh was exterewmly helpful and went in to good detail about pro's and cons of different products. He was not at all bother to come back over to help with further enquiries. Store was also decent size and well laid out

I was satisfied with my experience and would certainly return to this store for further product queries and purchases

Feeling of being processed

Up to 1/2 price sale. Except for the fabric bedside cabinet. Never mind there is a 3 for 2 deal on bedroom furniture. Except for the fabric bedside cabinet. Was going to ask about the 12 month interest free credit but reckoned it wouldn't be on the fabric bedside cabinet. It felt a bit like being on bullseye, the signs should read, here's what you could have won.

Although the Dreams store I went to was good and the staff were very kind and helpful, I was not satisfied with the last viewing of my desired bed as there was a dead spider within the products drawers. This did not change my opinion of the bed as it was the one I purchased however I did question the cleanliness of the beds within the store.

I was looking for an Ottoman divan in faux leather . Was a bit disappointed with the lack of options available but overall, highly satisfied with the friendliness and knowledge of products shown by staff.

We felt the staff wouldn't leave you alone to look about

The accessories on offer were over priced (a simple google search confirmed this) and I would have liked the convenience of buying everything in one shop. Sales staff were unable to offer better deals even though I bought several products - there could have been better incentives.

There's always room for improvement. Ordering took longer at no fault of employee. It was an IT glitch unable to cope with request. Took extra time to complete order and unfortunately I missed planned public transport as a result.