Dreams - Edinburgh - Seafield

Clare at the Edinburgh Seafield branch was very patient and caring with us, taking the time to match beds with our needs.

Our visit wasn't marred by the assistants harassing us . We were greeted on arrival and left to browse and then Clare asked if we were ok and/or needed any help. She the pointed out the pros and cons of the beds we were looking at and encouraged us to try and see. This helped us to narrow our selection and make our final choice. At this point the offer of refreshments while paper work completed and allowed us to browse some more and purchase even more!

The staff were very knowledgeable and were able to give us advice, we were left alone to walk around which makes a nice change as sometimes you want to discuss things with your partner, we picked a mattress and a beadstead but when we got home and looked at comments on line regarding the mattress we had purchased we knew we had made the wrong choice, we returned next morning thinking it was going to be a problem, but were happy it was no bother to pick anothet one, clare the member of staff who served us on all our visits was just marvelous, nnothing was any bother for her she even made us coffee so helpful what a gem, i would not hesitate going back .

Our assistant, Clare, was extremely friendly and accomodating! I would come back just for her service!

Found staff very helpful at helping me choose the best product for my needs. Also appeared very knowledgeable about the products. Did not at any point feel rushed , found staff very willing to be as helpful as possible.

Very helpful staff.

Quick and clear service. A salesman with a good bit of humour.

The salesperson (Clare) was very polite and gave me lots of space and time to think. I did not feel pressured in any way. Her patience with me going between various mattresses for sometime was greatly appreciated. She provided direct answers to the questions I had. I was also offered a drink and was generally treated as a person rather than another punter to get money from, which made all the difference.

I had no intentions of vistiing this store as I was heading to Benson beds. On passing I seen balloons, big signs saying 0% Finance and price promise. Entering the store, it was very warm and bright. The staff said "Hello" and allowed us to browse before coming over to offer assistance. Godfrey was outstanding - Very friendly - Not PUSHY and listened to all our needs. He was able to talk us through several products from the cheapest which would suit our needs to the all signing all dancing one. His knowledge amazed me and he was very confident when I challenged him during our time in the store. The offer of Coffee and Tea was a nice touch too

We are served by Clare who was very professional. On arrival at the store she welcomed us to 'Dreams' and helped us through the process of selecting our mattress and accessories. Throughout the process she did not try to pressure sell and had excellent product knowledge and manner. Its one of the best customer service experiences I have had for a long time.